Refund policy

Last updated 8 November 2026

Approve the first cut or get your money back

When we send your first cut, you can either request changes or ask for a refund. If you ask for a refund before using a round of changes, we refund the full price within 10 days, and you don't keep any files.

Before work starts

If you cancel before we send your trailer ideas, we refund in full.

After changes

Once you have used a round of changes, the order is non-refundable, because the work has been made to your instructions. We'll keep working with you until the rounds included in your package are used.

How to ask

Use the button on your project page or write to studio@novelpremiere.com.